Safety Service Patrols Priorities & Best Practices
COURSE NO: C09-008
PDH CREDIT: 9
COURSE PROVIDER: Gilbert Gedeon, P.E.
PRICE: $306 (CAD) (Save on this price with Pre-Pay-PDH Discounts!)

Course Highlights
This online engineering CPD course focuses on the priorities and best practices of Safety Service Patrols (SSPs) as vital components of Traffic Incident Management (TIM) programs.
This course provides an in-depth exploration of the goals, operations, and benefits of SSPs, highlighting how they enhance roadway safety and improve traffic flow by swiftly responding to incidents. It also covers various service patrol models, staffing options, and the integration of technology that supports efficient incident management aiming to enhance the understanding of effective service patrol implementations.
This 9 CPD online course is applicable to transportation professionals, traffic management personnel, as well as other technical professionals involved in roadway operations and incident response.
This course provides an in-depth exploration of the goals, operations, and benefits of SSPs, highlighting how they enhance roadway safety and improve traffic flow by swiftly responding to incidents. It also covers various service patrol models, staffing options, and the integration of technology that supports efficient incident management aiming to enhance the understanding of effective service patrol implementations.
This 9 CPD online course is applicable to transportation professionals, traffic management personnel, as well as other technical professionals involved in roadway operations and incident response.
Learning Objectives
This PE continuing education course is intended to provide you with the following specific knowledge and skills:
- Knowing the primary purpose and goals of Safety Service Patrols (SSPs) within Traffic Incident Management (TIM) programs
- Understanding the various types of service patrol programs and their operational differences, including baseline, mid-level, and full-function service patrols
- Learning the key benefits of implementing or enhancing an existing service patrol program for both agencies and the motoring public
- Familiarizing yourself with the staffing options available for service patrols, including agency-operated and contracted services
- Knowing the critical factors for establishing effective service patrol operations, including hours of operation and route prioritization
- Understanding the importance of inter-agency coordination and communication in improving incident response and clearance times
- Learning about the necessary equipment and technology that can enhance the effectiveness of service patrols
- Familiarizing yourself with the best practices and lessons learned from existing service patrol programs across different regions
- Understanding the significance of performance measurement and data collection in justifying the existence and expansion of service patrol programs
- Knowing the legal considerations and liability issues related to service patrol operations, including the importance of indemnification and quick clearance policies
Course Document
In this professional engineering CEU course, you need to review the course document titled, “Safety Service Patrols Priorities & Best Practices”, which is based on the U.S. Department of Transportation, Publication No. FHWA-HOP-16-047, “Safety Service Patrol Priorities and Best Practices”.
To view, print and study the course document, please click on the following link(s):
SAFETY SERVICE PATROLS PRIORITIES & BEST PRACTICES (2.1 MB)Course Quiz
Once you complete your course review, you need to take a multiple-choice quiz consisting of forty-five (45) questions to earn 9 CPD credits. The quiz will be based on the entire document.
The minimum passing score is 70%. There is no time limit on the quiz, and you can take it multiple times until you pass at no additional cost.
Certificate of Completion
Upon successful completion of the quiz, print your Certificate of Completion instantly. (Note: if you are paying by check or money order, you will be able to print it after we receive your payment.) For your convenience, we will also email it to you. Please note that you can log in to your account at any time to access and print your Certificate of Completion.
To buy the course and take the quiz, please click on: